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Dressed for Success

crew clothing logoMYSTERY SHOPPING

Objective

  • Visit branches of the clothing chain on a monthly basis to assess various aspects of the customer service offered.
  • Rapid Online Reporting (ROR) utilised for this activity, allowing real time access to results.

Mechanics

Mystery Shoppers were to observe the following whilst in each store:

  • Welcome / greeting
  • Customer care
  • Staff selling skills
  • Store atmosphere / cleanliness
  • Purchase experience
  • Overall customer satisfaction

Results – 100% Outlets Mystery Shopped

Each section of the Mystery Shop was given an individual score; an overall performance percentage was reported for each store.
Any issues highlighted to client and problems addressed.
Vast improvement of customer service was experienced in all stores after two cycles.

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I have worked for MSF for 15 years.I love the variety of work and the professionalism of the staff, who provide all the information we need to perform each job to the best of our abilities.Along with the support of our Field Manager this makes MSF a great company to work for.

Ann Mullen
Field Team member

With MSF we have regular field visits from our Field Manager which makes you feel part of the company. Best of all we always get paid on time

Jenny Norman
Field Team member